Shipping Policy

Introduction

Thank you for choosing cosmolab.store for your skincare and cosmetics needs. We strive to provide a smooth and enjoyable shopping experience. This Shopping Policy outlines our procedures regarding ordering, payment, shipping, returns, and customer service.

2. Ordering Process

  • Product Selection: Browse our website to find the products you would like to purchase. Each product page contains detailed descriptions and pricing information.
  • Adding to Cart: Once you have selected a product, you can add it to your shopping cart. You can review your cart at any time to modify quantities or remove items.
  • Checkout: When you are ready to complete your purchase, proceed to the checkout page. You will be required to provide your shipping address, billing information, and payment method.

3. Payment Methods

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as indicated on the checkout page

All payments are processed securely through our payment gateway. We do not store your payment information.

4. Shipping Information

  • Shipping Rates: We offer free shipping on all orders over $69 within the USA. For orders under $69, standard shipping rates will apply, which will be calculated at checkout.
  • Delivery Time: Our standard shipping time is 6-9 days for orders within the USA. Please note that delivery times may vary based on your location and other factors.
  • Tracking: Once your order is shipped, you will receive a confirmation email with tracking information.

5. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely happy, we accept returns under the following conditions:

  • Return Period: You may return eligible items within [insert number] days of receiving your order.
  • Condition of Items: Items must be unused, unopened, and in their original packaging to qualify for a return.
  • Return Process: To initiate a return, please contact our customer service team at [Insert Email Address] to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return.

6. Refunds

Refunds will be processed within [insert number] days of receiving the returned item. Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

7. Customer Service

If you have any questions, concerns, or feedback about your order or our policies, please contact our customer service team at